If you are unable to log in to First Class, please follow these instructions:


Click here:  home.fc, and choose "Save"
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Choose the Save As location, then navigate to C:\Documents and Settings\account name\My Documents\FirstClass\settings
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Make sure FirstClass is not running in your system tray. If it is, right click it and choose "Exit" before continuing.
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If you receive a warning that a file already exists by that name, choose to replace the file.  
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Use the FirstClass icon on your desktop to access CISD FirstClass.

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To restore your custom icons once you are logged in to FirstClass, open the "Settings" conference on your FirstClass desktop and double click the CISD icons file.  Choose "Update."

Use this icon from now on to log in to First Class.  It contains the setting you need to connect to the new server address, ramp.conroeisd.net.

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For Advanced Users Only
How to update your First Class Settings Manually

1.  If possible, log in to First Class through the installed client. 1142005_83505_3.png(Web based logins are unaffected.)  If this is not possible, skip to step 6 below.

2.  Click Collaborate>home.fc Setup
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2. Notice the old CISD server address in the "Server" area.
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3.  Type in the new CISD server address in the "Server" area.

ramp.conroeisd.net

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4.  Click "Save."
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5.  If you are unable to log in to First Class because your settings file is locked to info.conroe.isd.tenet.edu or info.conroeisd.net, you will have to delete the home.fc file, which is located, for example:

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The name of the computer account you are using will be in place of "amayer;" it will probably be "student" or "administrator."

Or here:

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If you are unable to find your home.fc file, click Start>Search>All files and folders> in the All or part of the file name location, type in   home.fc , then click Search.
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7.  After the home.fc file is deleted, you will have the option to click "Setup" on your login screen and manually type in the server address.  Then you can follow steps 2-4.

If you need further assistance, please email a detailed description of your problem to TchrTechHelp or for non-teachers, Helpdesk from another computer.