etrust

*Click here for information about how to get out of the reboot loop.

A: Check the ETrust icon in your system tray. If it is dark blue (or not there), it is extremely important that you update to the latest version of the ETrust Antivirus software IMMEDIATELY.

1. Click one of the links below to access the ETrust program updates and files. To save time, please download the file once, unzip it, then put it on a USB drive or a CD to distribute it.

*Save the zip file to the Desktop of your computer so that you can find it after it downloads.*

2. Double click the .zip file containing the ETrust program and update files.

3. Extract (unzip) the zipped files to your computer's Desktop.

4. Locate the extracted file folder on your computer's Desktop, and open it to view the contents if it does not open automatically.

5. Double click the file called "wds.bat" to begin the update process.

After ETrust is extracted, it will install silently in the background. DO NOT CLOSE THIS WINDOW OR YOU WILL CANCEL THE INSTALLATION.

6. When the ETrust ITM Reboot Message appears, click Cancel, THEN return to the remaining black window and hit a key on the keyboard.

7. When you see the notification to "Press any key to continue . . . " please press a key on your keyboard, then watch for the image in step 7 to appear almost immediately.

Almost immediately, your computer will shut down and restart.

8. After your machine restarts, you should see version 8 of ETrust running in the System Tray in the bottom right of your screen by the time.

If your machine has show no signs of infection, you are now finished with the ETrust update process. However, if you have received a Windows File Protection error, a permissions denied error, etc., please continue.

9. Right click the green ETrust icon in the system tray and then left click "Download Updates Now."

You will know your machine is downloading updates as long as you see this icon in the system tray.

10. After your ETrust virus definitions are updated, please scan your machine for infections by right clicking the ETrust icon in the system tray, then choosing "Antivirus Realtime Options."

11. You may be asked to log into the administrative account on your machine in order to access ETrust. Please check TchrTechHelp or tech liaison for the administrative password for your machine, or else contact your campus technology specialist or librarian.

Click the check box next to C: to select it for scanning, then click "Scan Now."

Scan statistics will display until the scan is finished, then you will see "Scan Complete" (or similar) next to "Scan Status."

*If your scan finds a virus, please rescan your machine until no viruses are found.*

*If you are unable to unzip the ETrust update file or to run the wds.bat file after unzipping, try clicking Start>Shut Down>Log Off, then log in to the machine as Administrator before starting the update process. (Check TchrTechHelp of Tech Liaison for the password.)

*If you receive a message regarding the "R Drive" or see a "Local Host" error message, log in as Administrator and re-run the process.

*If you cannot run the .bat file after unzipping the .zip file, locate this file, and run it instead:

E:\ETUpdate\etrust81_install\English\Bin\Win32\install.

*If you are unable to access the infected machine and run the ETrust update, please create a repair ticket for an on-site repair or re-image the machine in place.

*If your computer is stuck in the endless reboot loop, or is inaccessible due to permissions errors, please follow the below directions to restore your computer, THEN install ETrust.

1. While the computer is booting, before the Windows screen appears, hit F8 continuously on the keyboard until the boot options appear.

2. Choose to enter the computer in "Safe Mode with command prompt."

3. At the C: prompt, type: %systemroot%\system32\restore\rstrui.exe

5. The machine will offer the System Restore options. Choose a date from a month ago (or earlier). Any date previous to a month ago that is shown as an option will be fine. Click Next, then click Next again. Wait for the restore point to load.

6. Allow the computer to restart, then follow the directions above to install ETrust version 8.